Case Study: How A Bank Reduced Churn by 11% by Understanding Clients’ Crucial Concerns
![How to Increase Market Growth in Banking with Consumer Psychology](https://insidebe.com/wp-content/uploads/2021/09/bank_case_study_illust-1024x576.png)
In this case study, you’ll discover:
- Why providing more banking apps can actually hurt you;
- Why “dumbing it down” doesn’t make banks less professional but more engaging; and
- How to encourage agents to talk to customers in a way they appreciate, but that call scripts can rob them of.
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