Case Study: How Disney Uses the Psychology of Waiting to Create Better CX in Their Parks

How Disney mastered the psychology of waiting in lines

In this case study, you’ll find out:

  • How Disney uses behavioral economics to ensure customers remain happy in very long lines;
  • The secret employee technique that Disney use to make upset customers smile;
  • The brain hacking methods used by Disney to ensure customers leave their parks happy; and
  • The photo method of how you only remember the good and not the bad.
  • How Disney makes lines appear to move faster than they do.

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