Case Study: How Disney Uses the Psychology of Waiting to Create Better CX in Their Parks

In this case study, you’ll find out:

• How Disney uses behavioral economics to ensure customers remain happy in very long lines;
• The secret employee technique that Disney use to make upset customers smile;
• The brain hacking methods used by Disney to ensure customers leave their parks happy; and
• The photo method of how you only remember the good and not the bad.
• How Disney makes lines appear to move faster than they do.