Case Study: Adobe Help Center Increased Retention by 8.8% With a Single Question Rooted in Psychology
![How to increase call center retention by offering less, not more incentives? Focus on smart nudges.](https://insidebe.com/wp-content/uploads/2021/07/adobe_illust-1024x576.png)
In this case study, you’ll discover:
- How a subtle shift in the conversation had significant impacts on retention;
- What question you should NOT ask and what to ask instead;
- Why it’s important to involve agents in creating their own talking points; and
- How the environment can impact whether people stick to change.
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