Case Study: A Simple Text Message Persuaded 30% of Customers to Call Back After 6 Months of Silence

In this case study, you’ll discover how:

• Personal language and emojis can be used to develop relationships with customers, even in B2B settings;
• Snaptesting helps interventions to get up and running without the need for large-scale research; and 
• Finding the right communication channel is key to boosting interaction.