Case Study: How a Marketing SaaS Reduced Churn by 50% Using 3 Behavioral Hacks
![A step-by-step guide on how to use behavioral incentives to decrease customer churn.](https://insidebe.com/wp-content/uploads/2021/04/kontentino_illust-1024x576.png)
In this case study, you’ll discover:
- How social media planner Kontentino cut customer churn in half in the spring of 2020;
- How not to talk about reasons for leaving, but remind the customers all the benefits they’ll lose;
- Why listening first and persuading second helps change people’s minds; and
- How to shift the selection from a “yes or no” option to one where customers have two options to compare.
Unlock to continue reading.
Unlock this case study – 9,90€, or
all 60+ case studies – 149€
Or get lifetime access to all of InsideBE for 790€ here.