Database of Behavioral Economics Interventions
Searchable database of 650+ case studies and interventions from business, public and non-profit sectors
List of 706 Database entries
Two-year incentive program for teachers led to improved performance of their students
Theoretical predictions regarding performance pay for teachers and its effectiveness are ambiguous.
Researchers conducted a study in India that included implementation of a two-year incentive program. Students of teachers who received incentives performed better ...
Sharing information about savings with another person increased savings by 36%
An experiment in India was conducted to measure whether individuals save more money if they share information about savings with another person (a “monitor”). The monitors were allocated to people who wanted to save ...
Visual reminders and partitioning money increased saving by 64%
There has been significant concern about declining savings rates. Participants from low-income households were recruited by social workers. Two interventions were applied: using a visual reminder (pictures of the workers’ children on envelopes with ...
Commiting to saving plan increased pension contributions
Employees who fail to join detailed pension contribution plans save less than the predicted lifecycle savings rates.
Employees of a particular firm were offered the possibility of committing to the ‘Save More Tomorrow’ ...
Customer feedback improved company´s customer service
Many companies refuse to learn from negative feedback of their customers. However, conducting post-call surveys focused on the company´s performance can help to learn from dissatisfied customers and improve the quality of the service. ...
Improving self-service website reduced customer center load
Technically unsophisticated users become overwhelmed by complicated websites, which results in them choosing to ask for help. This requires up to 2.4 e-mails or 1.7 phone calls.
Technology company Cisco Consumer Products eliminated the ...
Avoiding negative words increased customer satisfaction
Negative words awaken negative emotions. Based on this fact, the lightning company Osram Sylvania trained its reps to erase words like “can´t”, “won´t” or “don´t” of their vocabulary, since they only trigger negative reactions. ...
Personalized communication helped to improve customer service
A common obstacle of customer dissatisfaction is the lack of emotional connection felt between customers and reps.
In order to increase customers´ trust, a UK based mortgage company taught its reps to assess ...
Anticipating future issues reduced customer calls and churn rate of telco company
A common obstacle decreasing customer loyalty is having to repeatedly contact the company to solve an issue.
Bell Canada started to train its reps not only to resolve the primary concern but to anticipate ...
Job applicants scored 20% higher if they received an email involving prompts
This intervention aimed to increase the success rate of applicants from a black or minority ethnic (BME) background in the recruitment process.
BME applicants generally scored lower in the Situational Judgment Test in ...